OK, here’s how this works.
Once we receive your device, we will send a notification of receipt email. After some administrative processing, you will receive another email from your personal technician who is handling the repair. There may be some additional emails or phone calls to ensure we are communicating the needs of your repair and meeting your expectations. Upon completion a final email will be sent confirming your item is being shipped with tracking number. Repair times will vary due to the complexity and type of device.
Expected turnaround time
1-3 Business Days
Samsung Galaxy S5 Charging Port
Your device not charging or synching properly can be attributed to the charging port and not the battery. This is typically normal wear from plugging the device into the power cord over time, misaligned cord and port when connecting, or dropping your device. We test all associated power issues to ensure proper functionality and charging.