To our customers,

We understand that concern about the spread of Coronavirus (COVID-19) is on everyone’s mind. We want to assure you that the health and safety of our employees and customers is our top priority every day. While health and safety standards and procedures are followed on a daily basis in compliance with OSHA standards at iResQ, we wanted to make you are aware of the extra precautions we are taking.

  • We are closely monitoring daily updates and recommendations from the CDC and other health organizations.
  • We are processing all incoming packages both before and after opening through a Ultraviolet Germicidal Rapid Sterilization station located in our Receiving Department. UVGI is a disinfection method that utilizes short-wavelength ultraviolet light (UV-C) to kill or inactivate 99% of all microorganisms.
  • We have begun asking our customers to wrap devices inside of boxes in paper (rather than plastic) as studies have shown the virus is not able to survive as long on porous surfaces.
  • All of our technicians have and will continue to use Nitrile protective gloves during repair.
  • We are wiping down all high-contact areas (HCAs) with sanitizer every two hours – this includes all workstation surfaces, tools, door handles and other areas with which our employees and customers have regular contact.
  • Our Quality Control and Inspection team will continue our regular practice of wiping down completed repairs with 99% Isopropyl Alcohol to remove fingerprints and disinfect items prior to shipping.
  • We’ve conducted internal training on the importance of thorough and frequent hand washing with soap and warm water throughout the day.
  • Employees have also been instructed never to come to work if they experience fever or any other symptoms, or if they believe they have been exposed to anyone who might be infected.

Thank you from the iResQ family!

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