OK, here’s how this works.
Once we receive your device, we will send a notification of receipt email. After some administrative processing, you will receive another email from your personal technician who is handling the repair. There may be some additional emails or phone calls to ensure we are communicating the needs of your repair and meeting your expectations. Upon completion a final email will be sent confirming your item is being shipped with tracking number. Repair times will vary due to the complexity and type of device.
Expected turnaround time
1-3 Business Days
Samsung Galaxy Note 10.1 Free Diagnosis
Is your electronic device not behaving like it used to or not working at all? We can find out what is wrong for you. Simply send it in and our certified technicians will run a full diagnostic on it for free.
Please be sure your device is activated, unlocked, and passwords provided prior to sending in for a diagnostic. Our certified technicians can only run a full diagnostic if we have all of this information.