OK, here’s how this works.
Once we receive your device, we will send a notification of receipt email. After some administrative processing, you will receive another email from your personal technician who is handling the repair. There may be some additional emails or phone calls to ensure we are communicating the needs of your repair and meeting your expectations. Upon completion a final email will be sent confirming your item is being shipped with tracking number. Repair times will vary due to the complexity and type of device.
Expected turnaround time
1-3 Business Days
13″ MacBook Pro USB-C Ports
On newer devices, the USB port not only connects external accessories, it also allows you to charge your device. We understand it is extremely frustrating when your USB port suddenly stops working, especially minutes before that important presentation you are about to give. When you experience intermittent connectivity or the port seems loose, there is most likely a problem with either the cable or the USB port. If you can’t physically plug in your cable, STOP! This will only cause more damage to your device or accessory.
Please allow one of our certified technicians to test and repair your device and get you up and running again!