OK, here’s how this works.
Once we receive your device, we will send a notification of receipt email. After some administrative processing, you will receive another email from your personal technician who is handling the repair. There may be some additional emails or phone calls to ensure we are communicating the needs of your repair and meeting your expectations. Upon completion a final email will be sent confirming your item is being shipped with tracking number. Repair times will vary due to the complexity and type of device.
Expected turnaround time
1-3 Business Days
13″ MacBook Pro Super Drive
Can’t get your CDs to import? Can’t get your laptop to play DVDs or burn blank media? Or did your optical drive just lock up and refuse to give back that DVD rental that’s now a week overdue? If so, you need a new drive. Our certified technicians will carefully remove your old drive to retrieve any discs are locked inside. All retrieved discs will be returned with the repair.