HIPAA guidelines can be hard to follow when you need to send your mobile device away for repair. Healthcare facility security risks are great, and usually, it’s encouraged not to have anyone handle the mobile device other than the owner.
You need to have the phone or tablet repaired, though. It’s not as though you should just throw it away and get a new one if something happens. That’s why we wanted to help you by telling you what you should do with them.
Reset to Factory Settings after Backing Up
While healthcare mobile devices often do have protected apps, it’s still nerve-wrecking to send it away knowing that someone could hack into it. Instead of taking the risk, you can always back up your mobile device and then restore it to factory settings. This way, your mobile device will be free from anything that would violate HIPAA.
When you get your phone or tablet back repaired, you can simply plug it back into your computer to download all of the data that was on it before. You might need to make adjustments and enter in some passwords to get it back to functioning just as easily as it did before you sent it away, but at least you’ll have some peace of mind.
If you have any questions about this, or you’re interested in learning more about how we can help your healthcare facility with the mobile devices you need repaired, please contact us. We work with many organizations to help them keep their devices in great shape, so they can keep costs low and productivity high.