An unfortunate cycle of events
- The situation: A Philadelphia woman got in touch with us because her smartphone was experiencing a host of different problems. First of all, it was not possible for her to power on the device unless it was plugged in. Secondly, the phone experienced random intermittent shut-offs. And finally, the device was experiencing great difficulty in locating available Wi-Fi networks, which hadn't been a problem before.
- What caused it: A 30-minute trip through the washing machine is the unfortunate underlying cause of all three of these problems, providing further proof that the device we trust to clean our clothes is a destructive force when it comes to our iProducts.
- The solution: A proactive customer with an eye to DIY repairs, this woman attempted her own solution by placing the phone in a bag of dry rice for 48 hours. Despite this repair tactic being the go-to solution of many a smartphone customer, it did not appear to work in this case. The next stop for the woman, therefore, is our cell phone repair shop.
iPad gone bad
- The situation: Bright orange lines over a red backdrop should not be appearing on your iPad's screen. A Louisiana customer surmised, correctly, that these irregularities on his device's screen indicated the need for an iPad repair, and got in contact with us.
- What caused it: Although he had covered his device in a protective case, it appears that that defensive shell was far from good at its (only) job. Despite only being dropped from a height of three feet, the case failed to protect the iPad two, rendering the screen basically unusable.
- The solution: There's no getting around it: an iPad repair is going to be necessary in this instance. But the Louisiana man needn't fret. Here at iResQ, we keep costs low and turnaround time fast, so he'll have his repaired device back in no time.
- The situation: An Arizona man hit us up because his tablet was experiencing a concerning problem: It wasn't turning on or charging. That's right – to the untrained eye, this appeared like a defective device.
- What caused it: There is no immediately apparent cause associated with this issue.
- The solution: The man attempted a couple different repair-focused techniques before getting in contact with us. These included carrying out a factory reset on the tablet and trying to ascertain the condition of the battery. When these two tactics proved fruitless, he tried switching out the charger to see if that was the issue. None of these proved effective. We will have to perform some preliminary diagnostics to determine the problem and then decide on an appropriate course of repair action, one that will keep costs low.
Computer screen shattered
- The situation: A Texas man reached us to repair his computer, which had stopped both powering on and being able to retain any charge. Therefore, much like the device in the previous entry, this computer seemed entirely not functional.
- What caused it: A computer when closed can still sustain considerable damage to the screen when dropped. Such was the case here, when the man's laptop took a three-foot dive, and, despite being closed, received some major cracks on the glass display. For a few days after the drop the computer seemed to be working fine, but after roughly 48 hours it completely powered off and now does not turn on.
- The solution: Computers can act much like humans when it comes to illnesses. Just as a virus left untreated has the potential to wreak havoc days after symptoms first appear, such is the case with computers. It is clear just from a preliminary reading that the drop directly contributed to the current state of the computer. The fact that it took several days to deteriorate to its current state shows that repair needs have the tendency to grow without proper care. In this instance, the drop of the computer could likely have resulted in significant damage to the logic board. If this is the case, the repair will be quite costly, since logic boards – which constitute the nerve center of a computer – make up the majority of a computing device's cost.
Hard drive installation goes wrong
- The situation: A man got in touch with us because his own DIY attempt to install a new hard drive had gone wrong, rendering the screen extremely pixilated.
- What caused it: The world of DIY repairs is a very dubious practice. After all, it's seemingly just as easy – if not more so – to do greater damage attempting a DIY repair than you had before giving it a shot. In this man's case, it seems his DIY undertaking led to some unexpected complications, and now he needs us to help him out.
- The solution: In determining how best to provide care, we will retrace the man's steps to determine where he went wrong, and then we will fix the problem and restore the computer to its former glory.