iBreak stories: Repair technician gone rogue

General Knowledge

We recently received a 2.2Ghz MacBook Pro Aluminum from an owner in Kansas City that proved to be a particularly interesting case. The customer told us that over the last few years, he had been bringing devices into a local computer repair shop whenever he had electronics problems. Never having had any problems with the service at the local shop, he brought his MacBook in recently for repairs because the screen displayed wavy lines.

The repair shop initially quoted him $450 for a NVIDIA repair – we here at iResQ know this is a particularly common issue with this laptop model. The customer approved the initial quote and the company set to work fixing his MacBook. All wheels appeared to be set in motion, so the customer went home and waited patiently for technicians to complete the repair. However, after an entire month went by with no correspondence from the repair shop, the customer decided to check up on his device.

When he walked into the repair shop, the technicians first could not locate the MacBook at all. After a thorough search, they were able to find it, bringing it to the front of the store in multiple pieces. When the customer asked what had happened and why the repair was not completed yet, the company told him that the technician who started working on the project was fired and the repair hadn't been resumed by anyone else since.

iResQ steps in
After the local shop informed the customer of these recent developments, he had one of their technicians go into the back and put it back together for him. However, when he left with his MacBook that day, it was in worse condition than when he brought it in originally, now with no functioning backlight at all. Luckily, the customer knew well enough to turn to iResQ's MacBook repair services.

When we received the device, we observed several screws missing from the display casing, with threads broken off the rear housing. These screws were responsible for securing the left I/O board component seen in the picture. In addition, the screws being used to secure the logic board were mostly the wrong ones or were missing altogether. Our diagnosis revealed that the left I/O board was actually the source of the laptop's display problems and not the NVIDIA logic board as originally suspected.

Our skilled technicians were able to repair the MacBook in less than 24 hours, replacing the missing screws and installing refurbished rear housing so the screws could be properly threaded. Furthermore, the total cost of repair was only $119 plus tax, significantly cheaper than the original estimate – and significantly less frustrating as well.

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