We recently received a story from one of iResQ's regular customers in Somers, Connecticut, that had a spooky element to it. The device's owner shared with us that he had dropped his iPad face down on a cement floor back in November, resulting in a badly cracked glass screen.
The owner originally tried to get the repairs completed with a different company, having to send the device three times because each time it would return from repairs with new problems. Finally becoming frustrated with the low-quality repair work of the other company, he turned to iResQ to help address the latest problem: the touch functionality was only working for half the screen. Another new problem with the device was that it would mysteriously start typing characters and open and close apps without anyone touching the device or putting in commands. Whenever this occurs, it might be tempting to think that ghosts are using the device to try to communicate with us or simply accessing the device for their own entertainment by checking out some of the latest apps – everyone knows that ghosts love iPads.
When we performed our initial diagnostic exam, we quickly discovered that the iPad's glass digitizer was broken, which was responsible for creating the phantom inputs. We were able to quickly rule out any true paranormal activity at play. We also noticed that the previous repair company had used a super glue-like adhesive instead of the one that is designed specifically for iPads. The way in which the adhesive hardened caused not the glass to be secured improperly, and also damaged the plastic bezel.
We performed an iPad repair, installing both a new plastic bezel and glass digitizer to get the device back to top working order. While this time around the ghost-like behavior of the iPad was not due to any true ghostly intervention, if a ghoul should turn out to be the cause of damage with a device in the future, we'll be ready for it.