- The situation: A woman sent her device in for a screen repair after noticing that a crack was not only present, but starting to spread.
- What caused it: Cracks will usually grow worse and will never fix themselves. These two things you can be sure of. Natural elements like heat and humidity can exacerbate a preexisting crack and make it a more noticeable issue, but there is no natural element that will simply make the crack disappear. In this woman's case, a foot over her device was enough to cause the initial crack, but she began to notice it radiating out to the sides afterward, and this fast spread of the damage led her, correctly, to send the device in to us for a repair.
- The solution: Fortunately at this point it sounds like the damage is confined to the glass screen itself and so therefore only a screen repair will be in order. The woman can thank her proactive nature for not waiting longer and potentially risking more costly damages to her device.
iPod classic showing some signs of wear and tear
- The situation: A California man shipped us his device for an iPod repair after noticing that the product was corrupted, and even after a factory reset, it would not sync up with this computer.
- What caused it: It's worth mentioning here that the man's device is none other than the fabled iPod classic, the device that started it all. We aren't sure how old this man's specific model is, but considering the Classic has been around for quite a long time, it's safe to say that age and natural device degeneration could have played a role in this repair situation. But the man also mentioned that to connect the device to the computer he used what he called “an old, beaten up cord that was faulty and disconnected and reconnected on the spot.” What this suggests is that perhaps it's the cord – and not the device itself – that could be the problem.
- The solution: Before embarking on any radical repairs with the iPod, we'll check to see if, in fact, the cord is the issue. If not, we'll go about doing the normal diagnostics on the iPod and determine a course of action from there.
That screen is popping! (Just not in the good way)
- The situation: Most of the repair requests we get are about shattered screens or water damage. But occasionally there's a unique one. Such was the cause with a California woman who sent her device in for an iPhone repair because its screen was popping out.
- What caused it: Consider what happens when you spend too much time in the sun. Your skin turns red, it burns, and perhaps even feels a bit puffy with prolonged exposure. iPhones, like us, similarly do not fare well in the sun if not properly attended to. In the case of this woman's phone, some of its internal mechanisms swelled up from heat damage, leading to the screen popping that resulted in the entire phone ceasing to function at all.
- The solution: Our diagnostic tests will focus on determining if the damage is fixable and how much it will cost the woman. There are certain repairs that can run very high in price, so of course we'll let the woman know what we're dealing with before proceeding with any repairs that could be cost-prohibitive for her. For other people who use their phones for long periods in the sun, let this episode be a lesson in proper care. Either shield your phone from the rays by placing it under and umbrella or sheath it in a protective case, which will act similarly to the sunscreen we put on our skin.