Have you ever stepped foot into an Apple store? If you have, you will likely know what this person in a Business Insider article is talking about.
This person reported, “I got my iPhone screen repaired by Apple, and my phone bricked the next day.”
She also says, “I visited the Apple Store four times in a week, and each time was chaotic and disorganized.”
The Customer Service
The author of this article says that she was rushing to the subway one day, tripped, fell and her iPhone cracked. The screen was destroyed, but it still worked well so she decided to wait on paying the $150 screen repair fee.
It wasn’t too long after that she dropped her phone and a piece of glass come out of it. With the gaping hole, she knew that it would only be a moment of time before the functionality of the phone would be affected.
On a Sunday afternoon, she went to the Apple Store. It turned into a nightmare.
The store was stunning to her and there were a lot of employees working that day.
Despite all of the people working there, no one came up to her to help her. There was also no central place to ask someone for help.
She finally saw someone walking coming, so she asked for help. That person handed her off to someone else who then handed her off to someone else.
The fourth person was a technician and said he would have the screen repaired in two hours. She went to do some errands for four hours, and then she received an email that her phone was ready for pickup.
She went to the store again, and once again, handed over to three different employees. She was told to stand by the Apple Watches while they got her phone. While she stood there, employees raced by her one after another and they all seemed so stressed.
After 20 minutes, they handed me my phone and I had to pay the $150 plus tax.
When It Bricked
It seemed as though everything was great with the phone, until she landed in Las Vegas the day after. As she was sending a text, the phone when black.
The phone bricked.
This means that it was dead. Not operational… just useless.
The Problems Continued
When she got back home from her trip, she decided to visit a different store because she figured it may be better. She was wrong. It was still disorganized, chaotic, and unhelpful. After telling her story repeatedly, she was given a new phone.
While she has a new iPhone now, she did get a chance to use a backup phone – the Google Pixel 2 when her iPhone bricked. She now prefers that one over the iPhone.
The moral of this story is to just send your iPhone to iResQ for repair. Why mess with the stress when you can easily avoid it by using us.