Welcome to iResQ!

RMA Process

  1. Customer completes an RMA Request Form
  2. The RMA Request is sent to the appropriate division manager
  3. The manager approves or denies the RMA request. (Note: If the request is denied, you will be given a detailed explanation as to why)
  4. Upon approval, the customer will be emailed an RMA Request Approval Confirmation as well as a free printable UPS Overnight Shipping Label
  5. The iPod is shipped to iResQ by the customer via the provided email label
  6. Our technicians will examine the iPod and proceed with any repair under warranty

Sorry to hear about the troubles with your iPod:

Our next step is to see if this can simply be solved with a little troubleshooting. Click the following link to make sure you've tried everything to get it working- iPod Troubleshooting

If you are unable to get your iPod working even after troubleshooting, click here.