Warranties & Returns

Thank you for choosing iResQ! Your overall satisfaction with our company and staff is our #1 goal. All of us do our best to ensure that orders are processed correctly. If we make an error, we want to make it right. If you have a question or problem with an order, please contact iResQ Customer Support at support@iresq.com.

Return Policy

Repaired Items That Fail Under Warranty: In the unlikely event that you receive a repaired item (i.e. iPod, iPhone, PowerBook, PowerMac or other "customer owned", repaired item), and it fails under warranty, please use our online RMA return form located at the bottom of this page. In all warranty repair cases, we only provide warranty repairs on the specific components that were originally repaired and still deemed under warranty. If iResQ receives a repaired item back under warranty and finds that additional non-warranty repairs are needed, the customer will be contacted with an additional repair quote.

Missing Items: In the unlikely event that you receive a package and an item is "missing", please contact iResQ Support via email at support@iresq.com within 3 business days (Mon-Fri) to file a report.

Non-Defective Returns: All returns must be authorized by iResQ within 30 days of the invoice date. You may return an item within 30 days of shipment for a full refund. There are no returns after 30 days. Some items are not eligible for return. Check the individual product's return policy that is listed on your invoice for more information. We can only accept returns in the same condition and packaging in which they were shipped (e.g., New Factory Sealed items must still be sealed), or else you may be charged a packaging fee. Shipping charges are not refundable, and we do not pay for return shipping or international customs/duties.

If you do find yourself with an item you wish to return, please review our complete Return Policy.

iResQ can not provide shipping from Puerto Rico to our facility for RMA's and Returns. All shipping back to iResQ for Returns and RMA's have to be provided by the customer.

Warranty Information

If your product has been affected by accidental damage, misuse, or unauthorized modifications, our warranty does not apply. For example, if we replaced a screen on your product and then you broke the screen again at a later time, that is not covered by our warranty. If the screen fails on its own without any abuse, then we will cover it. Even if your product is out of our warranty, we will typically work with you to a resolution. Please contact us via the RMA link or give us a phone call.

Products sold as NEW are warranted by the manufacturer. You are entitled to the manufacturer's limited express warranty, if any, that accompanies the product. iResQ makes no additional or independent warranty. All warranty claims must be made through the product manufacturer, not through iResQ. All products sold as DEMO carry the remainder of the manufacturer's warranty.

All products sold as REFURBISHED are sold "AS IS" unless otherwise stated. If an iResQ warranty is stated, iResQ will repair or replace, at our option, the REFURBISHED product containing manufacturing defects so long as the product is returned in its original shipping materials to iResQ within the warranty period. This warranty is made only to the purchaser whose name appears on the original invoice, is non-transferable, and is void if resold. Service by a non-approved technician voids any iResQ warranty. If iResQ accepts product for repair of manufacturing defect, but discovers that the problems are unrelated to manufacturing defects, or caused through service by a non-approved technician, buyer agrees to pay iResQ $85.00 per hour for such repairs. No merchandise will be accepted for repair or replacement without prior Return Merchandise Authorization (RMA). To obtain an RMA number, click here.

iResQ disclaims all express or implied warranties regarding the merchantability and fitness of the products you have purchased for any particular purpose. iResQ makes no warranties that the products you have purchased are compatible with any particular software or non-iResQ equipment. iResQ is not responsible for any damage, problems, or data loss resulting from software, hardware failure, or non-iResQ equipment placed by Customer on iResQ product. Installation or service by a non-approved technician voids any and all warranties, expressed or implied. iResQ shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

New Product Warranty

iResQ cannot perform warranty service on new items that have a manufacturer's warranty. Please contact the manufacturer directly for technical support and warranty service. New items that fail during a manufacturer warranty cannot be replaced or repaired by iResQ and must be returned directly to the manufacturer. See the front of your invoice for manufacturer support information. If you have trouble getting support from the manufacturer, contact Customer Support at support@iresq.com and we will provide you with assistance.

For iResQ technical support or warranty service, please email support@iresq.com for a quick response.

Refurbished Product Warranty

iResQ Refurbished products include a warranty on parts and service. The specific warranty for the product(s) you purchased can be found on the front of your invoice, directly below each product description. Service performed by a non-iResQ technician voids any iResQ warranty. If you need support or service within the warranty period, please click here for an RMA.

 

Need to return an item? Don't forget you'll need the original Order Number!

You can begin your RMA process by clicking here.