Terms, Conditions & Trademarks

BY PLACING AN ORDER WITH US, YOU ARE AGREEING TO THESE TERMS.

Return Policy

Repaired Items That Fail Under Warranty: In the unlikely event that you receive a repaired item (i.e. iPod, iPhone, PowerBook, PowerMac or other "customer owned", repaired item), and it fails under warranty, please use our online RMA return form located at the bottom of this page. In all warranty repair cases, we only provide warranty repairs on the specific components that were originally repaired and still deemed under warranty. If iResQ receives a repaired item back under warranty and finds that additional non-warranty repairs are needed, the customer will be contacted with an additional repair quote.

iResQ can not provide a refund on work performed when our RMA procedure outlined above is not followed. We provide free return shipping as a convenience to any customer that has an issue with a repair.

Missing Items: In the unlikely event that you receive a package and an item is "missing", please contact iResQ Support via email at support@iresq.com within 3 business days (Mon-Fri) to file a report.

Non-Defective Returns: All returns must be authorized by iResQ within 30 days of the invoice date. You may return an item within 30 days of shipment for a full refund. There are no returns after 30 days. Some items are not eligible for return. Check the individual product's return policy that is listed on your invoice for more information. We can only accept returns in the same condition and packaging in which they were shipped (e.g., New Factory Sealed items must still be sealed), or else you may be charged a packaging fee. Shipping charges are not refundable, and we do not pay for return shipping or international customs/duties.

If you do find yourself with an item you wish to return, please review our complete Return Policy.

Warranty Information

Products sold as NEW are warranted by the manufacturer. You are entitled to the manufacturer's limited express warranty, if any, that accompanies the product. iResQ makes no additional or independent warranty. All warranty claims must be made through the product manufacturer, not through iResQ. All products sold as DEMO carry the remainder of the manufacturer's warranty.

All products sold as REFURBISHED are sold "AS IS" unless otherwise stated. If an iResQ warranty is stated, iResQ will repair or replace, at our option, the REFURBISHED product containing manufacturing defects so long as the product is returned in its original shipping materials to iResQ within the warranty period. This warranty is made only to the purchaser whose name appears on the original invoice, is non-transferable, and is void if resold. Service by a non-approved technician voids any iResQ warranty. If iResQ accepts product for repair of manufacturing defect, but discovers that the problems are unrelated to manufacturing defects, or caused through service by a non-approved technician, buyer agrees to pay iResQ $85.00 per hour for such repairs. No merchandise will be accepted for repair or replacement without prior Return Merchandise Authorization (RMA). To obtain an RMA, click here.

iResQ disclaims all express or implied warranties regarding the merchantability and fitness of the products you have purchased for any particular purpose. iResQ makes no warranties that the products you have purchased are compatible with any particular software or non-iResQ equipment. iResQ is not responsible for any damage, problems, or data loss resulting from software, hardware failure, or non-iResQ equipment placed by Customer on iResQ product. Installation or service by a non-approved technician voids any and all warranties, expressed or implied. iResQ shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

Errors and Omissions

iResQ makes every effort to ensure the accuracy of the information published in our advertisements and on our web site. However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. iResQ makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.

If an error is made and a product is listed at an incorrect price, iResQ shall maintain the right to refuse or cancel any orders placed at the incorrect price. Products and packaging depicted may differ from stock available time of shipment. We reserve the right to substitute equivalent items.

Note: We do not guarantee iResQ prices listed on other web sites or price engines.

MANUFACTURER’S UPDATES, MODIFICATIONS AND VALIDATION CHECKS

iResQ® is not responsible for any problems with the functionality of a product resulting from, created by or related to any update, modification or validation check process done to the product by its manufacturer that affects your product which occurs after the time that the product has been shipped by us to you.

iResQ Standard Terms of Sale

All sales are subject to the following terms and conditions:

  1. Customer Acknowledgment.
    Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a Product from iResQ.

  2. All Sales Made In Kansas.
    All sales shall be deemed made in the State of Kansas, USA, regardless of the location of the Customer.

    The Customer agrees that any dispute with iResQ arising out of the Customer's purchase from iResQ shall be brought by the Customer exclusively in the state or federal courts situated in the State of Kansas; and the Customer hereby agrees that such venue is appropriate and that iResQ's agreement to sell and deliver products to the Customer is dependent on this provision.

  3. Purchase Price.
    (a) Prices are listed in iResQ's advertisements and web site, and are subject to change without notice. Prices for certain governmental, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties.

    (b) Payment is due before shipment, unless credit terms have been arranged in advance with iResQ's Credit Department. In such case, payment terms shall be as set forth in the credit agreement.

    (c) iResQ collects sales and use taxes for sales shipped to the State of Kansas. iResQ shall not be liable for handling or customs charges for shipments outside the United States.

  4. Shipping Terms.
    iResQ will arrange payment for shipping with the carrier, but such costs are the responsibility of Customer. For any products sold that are damaged, lost, or stolen by carrier in transit to Customer, an insurance claim must be submitted to the carrier, not to iResQ. iResQ is not responsible or liable for loss or resulting damage due to carrier's negligence or theft. Delivery times are estimates only and iResQ shall not be liable for delays. Orders that are refused will be charged a 15% restocking fee.

  5. Vendor License Agreements.
    Customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer or publisher.

  6. International.
    Products sold by iResQ, including equipment and software, may be exported from the United States only in accordance with the Export Administration Regulations. Diversion contrary to United States law is prohibited. Customer warrants and represents that it is eligible to receive Products under United States law and agrees to abide by any export or re-export restrictions imposed by the manufacturer or publisher.

  7. LIMITED MANUFACTURER'S WARRANTY.
    (a) iResQ warrants that it has good title to the hardware Products it sells, and that it has proper authority to license the software Products it distributes.

    (b) iResQ does not warrant the performance or integrity of any Product, but merely passes through to the Customer whatever end-user warranty the manufacturers or software publishers provide with their respective Products.

    (c) iResQ DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE.

  8. LIMITATION OF LIABILITY.
    IN NO EVENT SHALL iResQ BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER'S OR PUBLISHER'S END USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL iResQ'S LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM iResQ. THE PARTIES AGREE THAT THE LIMITATIONS IN THIS SECTION ARE INTEGRAL TO THIS ORDER. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.

  9. Returns.
    Returns of Products are subject to iResQ's current return policies, which are set forth on this web site, subject to any additional or lesser return rights adopted by the manufacturer or publisher.

  10. Exclusive Agreement.
    These Terms of Sale represent the complete and final agreement between the Customer and iResQ for the matters set forth herein, and shall be supplemented only by the prices, quantity, and descriptions set forth in iResQ's invoice for the relevant sale. Terms contained in Customers' purchase orders, offers to buy, terms and conditions, and the like shall have no effect.

  11. General.
    (a) These Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of the State of Kansas. Should any dispute arise regarding this agreement, Customer consents to jurisdiction in the State of Kansas and agrees that venue is proper in the County of Johnson. Customer agrees that the place of performance of this agreement is in the County of Johnson, State of Kansas. Further, the prevailing party in any such dispute shall be entitled to costs including attorney's fees.

    (b) In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.

    (c) iResQ shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.

    (d)These Terms of Sale may be modified from time to time by iResQ without notice, and are current as of the date of the web site. Please refer to the current web site.

  12. Abandonment Policy
    After iResQ receives a customer's Apple device, the customer will be contacted by a representative with a price quote to repair the product. If the customer does not respond by phone or email within 90 days, the customer's product is considered abandoned and becomes the property of iResQ. iResQ will recycle the customer's product at our sole discretion and there will be no additional charges for the disposal or recycling of the customer's product.

  13. Outside of the US and Puerto Rico Orders
    iResQ can not accept orders from Puerto Rico or outside of the US.

  14. Service and Parts
    iResQ employs Certified Technicians. Apple does not authorize AASP's or any other entities to perform warranty work on iPods, iPhones, or iPads. Due to this, iResQ can not procure replacement parts for iPods, iPhones, or iPads directly from Apple. iResQ does, however, purchase quality OEM parts where possible, and high-quality and fully tested parts when OEM is not possible. iResQ stands by the quality of its parts and products, and as such, we warranty all parts and services that we sell.

    Trademarks

    Copyright © 2012. iResQ is a registered trademark of ResQ Systems, LLC, Olathe, KS. All other trademarks remain the property of their respective companies. All trademarks and registered trademarks are used to the benefit without intent to infringe on the mark holder.

    We want you to be happy with your purchase!

    These terms are to protect both the buyer and the seller in the event of a problem with your order. If for any reason you are not happy with your purchase from us, please contact us immediately by at email support@iresq.com so that we may remedy the situation.