Warranties & Returns

Thank you for choosing ResQ Systems! Your overall satisfaction with our company and staff is our #1 goal. All of us do our best to ensure that orders are processed correctly. If we make an error, we want to make it right. If you have a question or problem with an order, please contact ResQ Systems Customer Support at support@iresq.com.

New Product Warranty

ResQ Systems cannot perform warranty service on new items that have a manufacturer's warranty. Please contact the manufacturer directly for technical support and warranty service. New items that fail during a manufacturer warranty cannot be replaced or repaired by ResQ Systems and must be returned directly to the manufacturer. See the front of your invoice for manufacturer support information. If you have trouble getting support from the manufacturer, contact Customer Support at support@iresq.com and we will provide you with assistance.

For PowerBookResQ, iPodResQ and PowerMacResQ technical support or warranty service, please email support@iresq.com for a quick response.

Refurbished Product Warranty

ResQ Systems Refurbished products include a warranty on parts and service. The specific warranty for the product(s) you purchased can be found on the front of your invoice, directly below each product description. Service performed by a non-ResQ Systems technician voids any ResQ Systems warranty. If you need support or service within the warranty period, please click here for an RMA.

Non-Defective Returns

You may return an item within 30 days of shipment for a full refund. There are no returns after 30 days. Some items are not eligible for return, or must be returned unopened to receive a refund. Check the individual product's return policy on the front of your invoice for more information. We can only accept returns in the same condition and packaging in which they were shipped, or else you may be charged a packaging fee. Shipping charges are not refundable, and we do not pay for return shipping or international customs/duties.

Missing Items

In the unlikely event that you receive an order and an item is "missing", please contact ResQ Systems Customer Support at support@iresq.com within 3 business days (Mon-Fri) to file a report.

Need to return an item? Don't forget you'll need an RMA Number!

You can begin your RMA process by clicking here.