Shipping and Tracking

Shipping

We ship orders within 1-2 business days (Mon-Fri) via UPS or FedEx only at our discretion. We do not ship orders on Saturdays, Sundays, or major U.S. holidays. We cannot ship to P.O. (Post Office), A.P.O. (Military), or F.P.O. (Foreign) Boxes unless otherwise pre-arranged, but we may add this option in the future. Overnight shipping, our most popular method, will be received the next business day after it is shipped.

Ground shipping takes 1-5 days depending on location. See the time in transit map below.

Shipping and insurance charges are based on distance, weight, box dimensions, and product price.

The majority or our repair services include 3-way shipping, Overnight or Ground, depending on the method you choose. No additional shipping charges will be incurred fo US customers.

It is best to provide an email address when you place your order, we will send you a confirmation email with your tracking number and a receipt once your order has shipped. If you need assistance with tracking numbers, please email shipping@iresq.com.

Shipping Methods

1. Self Ship with UPS Ground Return
   Ship your iPod, iPhone, Sony PSP, or Macintosh Computer to our facility using your carrier of choice*. We then return the repaired product to you via UPS Ground.
   
   
2. Self Ship with UPS Overnight Return
   Ship your iPod, iPhone, Sony PSP, or Macintosh Computer to our facility using your carrier of choice*. We then return the repaired product to you via UPS Overnight.
   
   
3. Two-Way Prepaid with UPS Ground Return
   With this service, we dispatch you a UPS Ground Email Label that you will use to ship your iPod, iPhone, Sony PSP, or Macintosh Computer to our facility. We then ship the repaired product back to you via UPS Ground.
   
   
4. Two-Way Prepaid with UPS Overnight Return
   With this service, we dispatch you a UPS Overnight Email Label that you will use to ship your iPod, iPhone, Sony PSP, or Macintosh Computer to our facility. We then ship the repaired product back to you via UPS Overnight.
   
   
5. Send me a box! (Three Way UPS Ground Shipping)
   Upon placing an order, we will ship you a box with a UPS Return Service Ground Label to send in your iPod, iPhone, Sony PSP, or Macintosh Computer to our facility. We then ship the repaired product back to you via UPS Ground.
   
   
6. Send me a box! (Three Way UPS Overnight Shipping)
   Upon placing an order, we will ship you a box with a UPS Return Service Overnight Label to send in your iPod, iPhone, Sony PSP, or Macintosh Computer to our facility. We then ship the repaired product back to you via UPS Overnight.
   
   

All of our shipments are fully insured*, so rest assured your iPod, iPhone, Sony PSP, or Macintosh Computer are in safe hands throughout the entire process!

(*We do not provide insurance on self ship options coming in to our facility. With the self ship options, we recommend you provide you own insurance with the carrier you decide to use)