iResQ Return Material Request (RMA) Form

RMA Options

In the unlikely event that you need to send an item back to us under warranty or for a refund, you must fill out this form. We will not accept returns without an RMA issued! You may only select one type of RMA (1. Refund or 2. Exchange) per RMA request. For example, if you have one item you wish to return for a refund and another item from the same order that you wish to return for a exchange, you will need to submit two separate RMA requests. Also note iResQ's hours of operation. Any RMA requests submitted after hours will be responded to the following business day.

1. Refund - "I'd like to return my item for a refund!"

No problem! An RMA Refund is a request for a refund of the purchase price of an item. If you want a refund on an item that you purchased within the last 30 days from iResQ, you can select "I'd like to return my item for a refund!" below.

  • You can return any product within 30 Days of receipt for a full refund (shipping and/or labor charges are not included) as long as the item is in it's original condition and includes all original documentation and packaging if possible. If we find that an item is damaged, mis-installed, or altered in any way, you may not be eligible for a refund. )
  • In all refund cases we do not refund shipping charges.
  • We do not charge any restocking fees.
  • For a complete list of our Terms and Conditions, please click here.
  • To read our complete Return Policy, please click here.

2. Exchange - "My product has failed within warranty and I need an exchange!"

We can handle that! An RMA Exhange is a request for an exchange of an item that you purchased from iResQ that has failed or is now defective under it's warranty period. If you require an exchange on the item that you purchased and it is still under it's original iResQ warranty, you can select "My product has failed within warranty and I need an exchange!" below.

  • You can exchange any defective product within it's original iResQ warranty period (usually 90 days, unless otherwise specified on your original invoice) as long as the item is not damaged, mis-installed, or altered in any way, otherwise you may not be eligible for an exchange.
  • In all warranty exchange cases you must return the item back to us, we will exchange the defective item and send it back to you at our expense.
  • To read our complete Return Policy, please click here.

RMA

 

Address Information

  • Address:

    iResQ, 15346 S. Keeler St., Olathe, Kansas 66062 USA

  • Telephone:

    1 (888) 447-3728

Contact Information

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