MacResQ Launches New PowerBook Repair Service
Concord, CA -- January 23, 2002 -- MacResQ announced today the launch of a unique new repair service for Macintosh PowerBook computers. The service, known as PowerBookResQ, will provide PowerBook users throughout the United States with a new source for service parts and labor.
PowerBookResQ addresses the difficulty that most users face when they encounter a technical problem with their PowerBook. Users of older PowerBooks face a tough challenge trying to find a local source for older parts and service. If a local repair center is available, costs are usually high and turnaround time is unacceptable for users who rely on their PowerBooks on a daily basis. Users of newer, but out-of-warranty, PowerBooks often have no choice but to send their systems back to the manufacturer for an expensive repair due to parts limitations and service policies.
"PowerBookResQ is the only service of its kind for out-of-warranty
PowerBooks," said Shannon Jean, President of MacResQ. "From the minute the customer visits our web site or calls 866-Mac-Repair, our team of technicians and logistics personnel are focused on getting the repaired PowerBook back to the end user."
The PowerBookResQ program solves these problems by offering fast, safe, and reasonably priced repairs for PowerBook owners. Customers start by visiting PowerBookResQ.com or calling the toll-free number, 1-866-Mac-Repair. After just a few questions, MacResQ dispatches a custom-designed "PowerBox", built to insure safe transit for all PowerBooks, via overnight courier to the customer. Upon receipt of the empty PowerBox, the customer simply slides their PowerBook into the container and attaches a pre-printed shipping label. A quick, toll-free phone call brings a courier to the customer's location for overnight shipping back to MacResQ. A MacResQ technician conducts a thorough diagnosis and contacts the customer with a detailed repair estimate. The repair is usually completed within one business day and the PowerBook is returned to its owner via overnight service.
The cost of the PowerBookResQ program is just $99.00. This includes the 3-way overnight shipping, the initial diagnostic service, and the PowerBox, which the customer may keep for future use.
"We designed the PowerBookResQ program based on feedback from our customers," said Jean. "Our Technicians have repaired and refurbished more than 10,000 PowerBooks in the past decade and we are very excited about bringing this service to customers throughout the country."
For computer resellers and repair centers, PowerBookResQ offers discounted rates on products and services. Computer dealers can send overflow service work or seamlessly outsource their entire PowerBook repair operation.
About MacResQ
One of the first true Internet resellers, MacResQ was founded in 1994 with the premise that there is a better way to purchase, maintain, upgrade, and repair your computer system. MacResQ customers realize extreme value by purchasing products that have been refurbished, are recently discontinued by the manufacturer, or are available in large volumes to MacResQ and therefore discounted to end users and resellers alike. We have assembled a staff that is as passionate about the Mac as they are about providing exceptional service and values to our customers. MacResQ.com is the place where price barriers are destroyed and support and service for your older systems are available from people who can help to de-mystify what goes on behind the computer screen. MacResQ has been featured on ABCNews.com as one of the nation's leading resellers of refurbished computer equipment.
Press Contact
Shawna Rosen
MacResQ
913-390-1030 x108
shawna@macresq.com
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