Frequently Asked Questions

1. What is iResQ?
   iResQ is a 24-Hour Repair Service from ResQ Systems, LLC, the same people that brought you the award winning 24-Hour iPodResQ, PowerBookResQ and MacBookResQ repair services.
   
   
2. Where is iResQ?
   iResQ is in the Kansas City Area, in the middle of the country to serve our domestic clients with supurb efficiency. We are not just a few people working out of a Kansas City basement, rather we have a 15,000 square foot facility designed to handle the exceptional number of iPhone and othe Apple product repairs that we receive daily.
   
   
3. Can you really repair iPhones?
   Certainly. We have confidence that the new iPhone product will be a perfect fit in our lines of repairs. We plan on being the leader in iPhone repairs much like our iPod division, and our iPhone program works in much the same way, with both a walk-in or mail service.
   
   
4. How much does iPhone repair cost?
   That depends on what you need for your iPhone. If your battery is just not holding the charge that it used to, we'll send you one of our iBoxes overnight for you to place your iPhone into, then we'll pick up your iPhone and have a courier send it via overnight service to our iResQ Repair Center where we will carefully install a brand new high capacity battery and then return your iPhone to you again via overnight service. The fee for this service is just $79.00. If your new iPhone is no longer working correctly and needs a repair, the iResQ fee is $29.00. This includes the iBox, the 3-way overnight shipping as described above, and the initial diagnostic of the problem. Once we have your iPhone in hand, we can give you an exact and accurate quote of what the charge for the repair will be. After all, you don't want to have to pay for a replacement screen or logic baord if all that is bad is a data cable. All repairs are then completed by the next day and returned to you overnight. In the event that we do not have your part in stock (this can happen from time-to-time on obscure parts), we will notify you immediately of the lead time. We can also perform iPhone walk-in repair in Kansas City.
   
   
5. Do you perform repairs on iPhones that are under warranty?
   No. We are not performing warranty repairs at this time. iResQ is a 3rd party repair center that has been serving the Mac Community since 1994, and we thrive on helping customers with products that are OUT OF WARRANTY. If Apple deems your iPhone "OUT OF WARRANTY" for any reason, call us and we'll help!
   
   
6. What do you mean when you say "next day" or 24-hour? Does this include weekends and holidays?
   When we say "next day", "overnight", etc. we are referring to business days. Generally business days are Monday through Friday. We are closed on the weekends and major holidays. So, if you place an overnight order on a Friday, you will not receive your item until Monday. We do offer Saturday delivery in most cases for an additional fee. Most of our shipping services are sent out for Overnight Delivery. This means that your order will be marked to arrive the next business day. In certain rural areas there is a possibility that your order may arrive within 2 business days however we will mark it for next day delivery when appropriate. We apologize, but we do not have any control over rural area delays.
   
   
7. I don't want to use your $29 service, can I just mail my iPhone in to you?
   Sure. And once the repair is complete, we just charge $9 to return it to you.
   
   
8. Do I need to be at home to receive my iBox?
   Actually, no. Our couriers will make an attempt to reach you to deliver your iBox. However if we send your empty iBox to your house and you are not there, it will be left on your doorstep or at the front office if you live in an apartment complex. Generally if you have the iBox delivered to a business, it will be handed to your receiving department. Please note that when we send your iPhone back to you after being repaired we will require a signature upon receipt. This is for both your and our protection so iPhones are NOT left on doorsteps! If you CANNOT be available to sign for the repaired iPhone, just let us know and we'll have your unit held at your local courier pickup station and you can retrieve it at your convenience!
   
   
9. Once you diagnose the problem with my iPhone, am I obligated to pay for the repair?
   No. If you decide not to have your iPhone repaired, we'll send it back to you in the iBox. There will be no charges other than the orignal shipping charge. We also buy iPhones to salvage parts from, so if you don't want to invest in the repair costs, it's possible that we may be interested in purchasing your defective iPhone. Ask the Technician who contacts you for additional details.
   
   
10. How long do I have to decide if I want my iPhone repaired?
    Once we receive your iPhone, we will contact you with a repair quote and you will have up to 90 days to approve or decline your repair. iPhones left at our facility for more than 90 days will be deemed abandonded and automatically recycled. Please remember that recycled iPhones CANNOT be sent back to you!
    
    
11. Do I need to back up my music and data files before sending my iPhone to iResQ?
    If you are able to back up your files, then you definitely should do so. iResQ is not responsible for lost data (including purchased media from iTunes) or files.
    
    
12. Do you sell iPhones?
    No. You need to visit your local Apple or AT&T store or visit www.Apple.com to purchase your very own iPhone.
    
    
13. Wait, I have more iPhone questions!
    No problem. Just call us at 888-447-3728 and we'll be glad to help.
    
    
14. Are you going to have more FAQ's for the iPhone?
    Sure, once you ask us more questions! This program was launched immediately after the iPhones started shipping, so stay tuned!